Ukrainian Refugees Cultural Sensitivity Sheet – Base Guidelines Ukrainian, Russian and English- by HealthProm

First arrival:
– Upon arrival, give them the opportunity to recover from the stress they experienced – some of their relatives may have
remained in Ukraine, or lost their lives or homes. If the individual does not initiate a conversation about personal
matters, give them the opportunity to be alone and do not ask probing questions about their family or the situation in
Ukraine.
– To ensure privacy – give them the opportunity to lock the room with a key, especially at night. Ukrainians traumatised
by the Russian invasion. They need time to comprehend new life circumstances. It would also be sensible to leave
various snacks in the room for the first few days, as they may be embarrassed to go into the kitchen (water, juice, fruit,
cereal bars).
– Not all of them will speak English at a sufficient level – particularly members of the older generation may not know
even basic phrases. Stress can also make it difficult to take in and remember information or speak in different
languages. It makes sense to write key information down, this will also help them with the spelling. For people dealing
with refugees who do not speak Russian or Ukrainian, it may be useful to have a translator application on a phone to
hand, with a Ukrainian keyboard option.
– As they have moved to a foreign and unfamiliar country under violent and traumatic circumstances, they may show a
lack of independence and a high degree of confusion. Individuals will need to be dealt with sensitively, and have many
issues explained regarding life in the UK, even issues which may seem very basic.
For complete details :

Eng_Ukrainian Refugees Cultural Sensitivity Sheet – Base Guidelines

Rus_Ukrainian Refugees Cultural Sensitivity Sheet – Base Guidelines

Ukr_Ukrainian Refugees Cultural Sensitivity Sheet – Base Guidelines