Now in its sixth year, Fraud Awareness Week 2021 will encourage charities to keep their organisations safe from financial harm in the post-Covid era.

During the week youÂ’ll be able to access top tips and detailed advice on timely topics such as how to fight grant or fundraising fraud and managing cyber-attacks.

This year, you’re encouraged to sign up to a Stop Fraud Pledge and make a public commitment to tackling fraud in your charity. A whole host of charities have already taken the pledge – do consider joining them today.

For more information click here https://preventcharityfraud.org.uk/ 

You may be interested in join us for a big litter pick at Chiswick House and Gardens this Saturday 16^th October. Please see details below:

Date and time: Saturday 16^th October 9.30am – 11.30am

Meeting point: Estate yard (map attached and on website link below)

Event description: Help us to keep the grounds looking beautiful for everyone to enjoy. Join our Chiswick House & Gardens litter pick on Saturday 16 October. ‘Pick for Chiswick’ will be our first community litter pick and sign washing. Bin bags, buckets and grabbers will be provided, but please help us reduce waste by bringing your own gardening gloves or marigolds if you can. After an hour and a half’s hard work, join us for tea, coffee and treats and learn more about our community of volunteers.

Walk ups and Register: Walk-ups will also be welcome on the day, but please try to register in advance so we have enough croissants to go around! After the litter pick is over, we are happy to offer all those that have helped out free access to the Kitchen Garden.

Website link: for more information and to sign up: Pick for Chiswick – Chiswick House & Gardens (chiswickhouseandgardens.org.uk) . And on Facebook: Facebook Pick for Chiswick event

The Chelsea & Westminster and The Royal Marsden  NHS Foundation Trusts have just released an opportunity for the provision of a BAME Cancer Awareness Support Service in NW London.  The opportunity is published on Find a Tender, link below:

https://www.find-tender.service.gov.uk/Notice/024485-2021

The opportunity is live on our procurement portal Atamis and available for you to view.  The name of the Procurement on the system is:  BAME Cancer Awareness NW London and the reference number is C48605:

https://atamis-1928.lightning.force.com

Hounslow Council Christmas Holiday Activities and Food Programme application process is now open, with a closing date of 22^nd October.

Application forms and detailed application guidance are available on the Hounslow Holiday Activities and Food Programme webpage here: HAF webpage.

There will be an online Q&A session on Tuesday 12^th October at 4pm – details and a link to join can also be found on the HAF webpage. https://www.hounslow.gov.uk/info/20008/schools_children_and_families/2322/hounslow_holiday_activities_and_food_programme

If you have any queries, please contact Claire Bridge Claire.bridge@hounslow.gov.uk

RECEPTIONIST – ADMINISTRATOR

LOCATION: The Southville Community Centre

ACCOUNTABLE TO: CEO

HOURS: 21 per week

DAYS: Monday – Tuesday – Wednesday

SALARY: £27,300 pro rata (£16,380)

OVERALL PURPOSE OF THE JOB

Age UK Hounslow is passionate about making a real difference to people in the London Borough of Hounslow. It is therefore committed to ensuring the organization is focused to deliver services and improvements that respond to the needs and aspirations of their local people.

Age UK Hounslow therefore expects all employees to understand and to pursue this aim by working together to build and maintain an organisation that provides real value for money, is performance driven and ambitious

PRINCIPAL RESPONSIBILITIES

The principle responsibility of the role of Receptionist is to ensure the front desk is covered at all times with a positive and friendly welcome to all and the area is compliant with Health and Safety at all times. Direct people as appropriate, answering any questions and queries to the best of your ability and seeking professional answers as required. Being proactive with new visitors, advising of our activities, services and available space for hire. There is a quantity of Excel work for recording and monitoring various aspects of our business.

Deal with all enquiries received by telephone including voicemail messages, email and in person. Ensure correct signposting to other organisations as required. All enquiries to be logged on the Electronic Log System. Monthly analysis to be performed on enquiries received.

Ensure all visitors are signed in to the building following all current regulations (currently involving Covid requirements). Visitors badges to be provided where necessary and relevant signing in sheets retained and monitored as required.

Monitor the Age UK Information Email account daily and deal/direct matters as required.

Deal with the receipt of initial Volunteering requests. Send for references ensuring Excel databases are kept up to date. Assist in the induction and training of all volunteer/administrative Receptionist volunteers in co-ordination with the Volunteer Co-Ordinator.

Record all activity attendance on excel attendance sheets, collect payments of cash/cheque/card and reconcile daily and produce monthly analysis reports. Quarterly reports are to be compiled and provided for the Age UK London Common Enquiry Code Report. Prepare all requirements for each activity (screens, mats, chairs, tables)

Organise bookings for Day Trips, IT Classes, Foot Care Service, Legal and other services as required. Each service/activity to be recorded on the relevant electronic appointment format and the holder of the service/activity to be advised of the details. Ensuring all payments are received, receipted and reconciled.

Varied Project work will involve contact with residents at the Southville Centre and by telephone. Obtaining information and recording as required by the individual project.

Issue all mailshots as directed recording details on relevant excel databases.

Checking details of invoices raised before distribution.

Responsible for Daily Front Desk Petty Cash Tin providing a weekly reconciliation.

Manage the Age UK Hounslow Membership Excel System from initial enquiries to recording fully paid up members, dealing with renewals on an annual basis and ensuring the system is fully up to date at all times.

Record and Maintain the Gift Aid Register

Ensure all notice boards and internal displays are kept up to date at all times.

Manage the Wheelchair Hire service retaining relevant records and chasing outstanding returns.

Maintain responsibility for Key Boxes in Reception area.

Order and maintain items for stationery stocks

Deal with other administrative tasks as directed by management but within the expectation of the role.

There is an expectation that you will perform all duties to the best of your ability promoting the organisation of Age UK Hounslow at every opportunity. Have a commitment to the needs of older people and be able to deal sensitively with members of the public. Prioritise workloads. Work flexibly within a small team of staff and volunteers. Use and act on own initiative. Work within the Age UK HounslowÂ’s Confidentiality Policy. Attend training as required for the purpose of fulfilling the tasks to the best of your ability.

Application Form available via our website www.ageuk.org.uk/hounslow From the Southville Community Centre, Southville Road, Bedfont, Middx TW14 8AP or via email to Beverley Fyfe CEO – Beverley.fyfe@ageukhounslow.org.uk

CVÂ’s are also accepted in addition to the Application Form.

Closing Date for applications: 5.00 p.m. Friday 22nd October 2021