Patient Safety Partner – Risk & Quality Assurance

Jan 17, 2022

About this role:

Kingston Hospital, Hounslow and Richmond Community Healthcare Trust and Your Healthcare are commitment to working in partnership with patients, families, and carer in a transparent and open way in the development of safer services for everyone. Our three organisations are working together to recruit Patient Safety Partners (PSPs). PSPs will take part in committees with a patient safety, risk, and quality remit. Their role is to reflect the voice and needs of people who use hospital and community-based health services including patients, family members, carers and the public. PSPs will be actively involved in the design of safer healthcare at all levels across our three organisations.

What will I be doing:

As a Patient Safety Partner, you will join one or more governance committees concerned with patient safety, risk and quality. The governance of our local health services is under review but at present there are four committees. Two concerned with hospital-based services at Kingston and two focused on services delivered to communities across Kingston, Richmond and Hounslow. Your role will be to:

– Bring the voice and needs of patients, families, carers and the public, into committees in a way that provides appropriate challenge and fosters learning and change

– Consider complex issues affecting patient safety across the Trust that directly inform relevant Trust strategy and policy

– Interact with other PSPs and staff in a large multi-professional meeting format

– Be prepared to put forward ideas of how PSPs can support the improvement of patient safety across all three organisations and work with staff to put these in place.

Other essential tasks:

– Receive and read meeting papers prior to attending (approx. half a day)

– Attend a meeting, currently virtual every other month (approx. 2hrs)

– Attend a pre meet and post-meeting de-brief with the Head of Patient Risk & Safety (approx. 1hr)

– Maintain the strict confidentiality of the meeting, its members and content at all times both pre, during and post meetings.

As the role develops there will be the opportunity to get involved in other activities to support patient safety, for example investigating incidents.

What we are looking for:

We are looking for a person who has the resilience to listen to complex and sometimes challenging information and make rational and objective decisions that will represent the needs and interests of patients, and ultimately improve the quality of patient care.

You will need to have the time to read through meeting papers in advance of the meetings and come ready with comments or questions that will aid the group to think through the patient perspective.

You will need to have an awareness of the range of experiences and perspectives that different people within our communities might have. For example, what you hear might mean for people that find it difficult to access health services because of socio-economic issues, existing health conditions or accessibility needs for example.

This person will also have the confidence to sit alongside senior personnel from across the Trust including Governors, the Chairman of the Board and Non-Executive Directors, doctors and support staff and treat everyone as an equal partner in the decision-making of the group.

What Skills, Knowledge and Experience are helpful in this role?

· Understanding of and a broad interest in patient safety

· Able to communicate well in writing and comprehend complex reports

· Able to understand and evaluate a range of information and evidence

· Confidence to communicate well verbally with people at all levels of the organisation about strategic issues, as an advocate for patient safety

· Empathy skills – the ability to see things from both organisational and patient perspectives.

· An ability to remain objective where necessary

· Ability to plan time to prepare for meetings and attend them

For more information click here Patient Partners Role Profile FINAL

To apply for the role click here http://jobs.kingstonhospital.nhs.uk/job/v3826237