The PBS & Digital Support Officer provide support to residents in making and managing their Universal Credit claim including accessing and using on-line services. The officer is responsible for providing advice, information and assistance around debt and the management of their finances. The role involves supporting residents through individual or in-group personal budget sessions , investigating claimant’s financial and personal situation including digital skills and work with them to enhance their financial capability. The budgeting sessions helps residents to identify alternative ways to save money and how their financial choices affect their lifestyle. Around 75% of the clients were intrigued when they discovered how much they can save by making slight changes in their choices like switching to sim only plan rather an upgrade, Freeview instead of Sky, alternative sources of emergency funding rather than taking overdrafts or going to money lenders. The PBS & Digital Support officer aims to educate them on the financial choices they have and how make the most of it. In the end every little helps.
Sakshi Verma | PBS & Digital Support Officer
Housing, Planning and Communities
Direct Dial: 020 8583 2062